museum shop’s policies
Day by day, what you choose, what you think and what you do is who you become.
— Heraclitus
Museum
Shop
Returns & Exchanges Policy
A Thoughtful Note on Your Purchases from the SEIKILO Museum Shop
At the SEIKILO Museum Shop, each object carries the spirit of history, craftsmanship, and creativity.
We hope every piece you select brings you inspiration and joy. However, if you wish to return an item, we kindly invite you to review the following guidelines:
Returning an Item
You are welcome to return your purchase within 90 days of delivery.
Returned items must remain in their original condition—unused, undamaged, and with all original tags or packaging intact.
Return Shipping Responsibility
In most cases, guests are responsible for the cost of returning or exchanging items, including when:
- The product does not meet personal expectations.
- The selected size does not fit as intended.
- A different item is preferred or the customer simply changes their mind.
When the SEIKILO Museum Shop Covers Return Costs
We will gladly cover return shipping and arrange for replacement or full refund when:
- A product arrives with a manufacturing defect.
- An incorrect product was sent.
- An item is damaged upon arrival.
If your item is damaged or defective, there is no need to return it physically. Kindly send a photograph or brief video of the issue to info@seikilo.com. Upon receipt, we will process your replacement or refund promptly.
Refund Processing
Once the returned items are received and inspected, we aim to complete refunds within 3 to 10 working days.
Please note that depending on your bank, the refund may take additional time to reflect in your account.
How to Return Your Items
- Kindly package your items securely and include a copy of your return form.
- Choose a reliable shipping method that offers tracking and insurance.
- Customers are responsible for all return shipping costs unless otherwise stated.
- Please clearly label parcels as “Returned Goods” to avoid unnecessary customs charges.
Returns Address:
SEIKILO Museum
Filippou 5, Thessaloniki,
54630,
Greece
(+30 2316019635)
Important: Import Charges
The sender is responsible for any customs duties or import charges related to returns.
If a package is returned due to duty refusal, related costs will be deducted from the refundable amount.